Weather Refund Policy
BAD WEATHER POLICY
1. Scattered showers are fine, but if the weather forecasts 60% chance of heavy rain throughout the whole day, winds exceeding 30km per hour or temperatures over 38 degrees we may have to cancel the delivery for safety reasons. If you would like to make changes, there is no fee to cancel as long as you inform us before 12 NOON the day before the event.
2. Once we have confirmation to proceed with the booking, we have to pay our team for their hard work and therefore we require full payment regardless of use. Our main safety concern is wind. When winds go higher than approx. 30km per hour, inflatables become unsafe regardless of our tie down methods. If you are concerned, please call our office.
3. In the event of bad weather occuring during your booking, it will be at the company’s discretion to pack away the equipment. The full invoiced amount will be payable to the company.
4. In the event of forecasted bad weather, it is the customer’s responsibility to organise suitable shelter or provisions for the equipment. It suitable provisions are not made and the equipment can’t be used, the customer is liable for full payment.
HOW TO CANCEL
Cancellation must be done in writing before 12 NOON the day before the event . If your event is on a Sunday, we will accept cancellation via phone only (no SMS).
REFUND AND CANCELLATION POLICY
WEATHER POLICY (APPLICABLE ONLY TO INFLATABLES AND MECHANICAL RIDES)
Any weather cancellations or change of time to your delivery MUST be made by 12 Noon the day before your event . If no cancellations are made then we will proceed with the booking. Once the decision has been made to proceed with the booking, we will not be able to issue any refunds regardless of use. If you would like to change the date/times or cancel the booking, please reply to this email or call Ken on 0406 161 959 before 12 noon.
The last day to cancel or post pone (full refund) for Face Painters, balloon twisters and other entertainers is 7 days before the event date. Bookings cancelled within 7 days of the event will forfeit the entire invoiced amount. Weather Policy does not apply to Entertainers.
FOR INFLATABLES AND MECHANICAL RIDES
Full refunds will only made if you cancel or make any changes to the date of the event due to bad weather conditions (please refer to our Bad Weather Policy above). If you simply change your mind, cancellations within 6 weeks of the event time that are unable to be rescheduled, will incur the loss of deposit amount (50% of the total invoice). That amount can be used as credit for another booking within 12 months of the cancellation. Bookings cancelled within 7 days of the event or scheduled delivery time will forfeit the entire invoiced amount.
PERMITS AND COUNCIL APPROVALS
If your event is being held at a public place, it is YOUR responsibility to make the application to the local council and get the approval. Perth Bouncy Castle Hire has all the relevant documents available to you upon request to ensure your application is successful.