Inclement Weather and Cancellation Policy

Adverse Weather Policy

  1. We welcome events with scattered showers, but we reserve the right to cancel deliveries if the weather forecast predicts a 60% chance of constant heavy rain throughout the day, winds exceeding 30km/h, or temperatures exceeding 38 degrees. Changes to the delivery or service time can be made without any cancellation fees if communicated before 12 NOON, two (2) days prior to the event. Cancellations made on the day of the event will result in the forfeiture of all payments and credits, regardless of use.
  2. Upon confirmation to proceed with the booking, full payment is required regardless of usage. Safety concerns, especially with winds exceeding 30km/h, necessitate payment to our team, as inflatables become unsafe irrespective of our secure tie-down methods. For concerns, please contact our office.
  3. In the event of inclement weather during the booking, the company reserves the right to pack away equipment at its discretion, with the full invoiced amount payable.
  4. Customers are responsible for organising suitable shelter or provisions for equipment in forecasted bad weather. If adequate provisions are not made, resulting in unusable equipment, the customer is liable for full payment.

Cancellation Procedure

No refunds or credits will be issued for same-day event cancellations.

  1. Cancellation must be communicated via email, except for events scheduled the next day, which require SMS cancellations.
  2. Any weather cancellations or changes to your delivery time MUST be made by 12 NOON, two (2) days before your event date. If no cancellations or changes are made by this time, we will proceed with the booking. Once the decision has been made to proceed with the booking, refunds will not be issued regardless of use. Please note that payment is still required even in the event of a cancellation. If you wish to alter the date/times or cancel the booking, kindly reply to this email or call the office on 0406 161 959 before 12 NOON, two (2) days before your event date.

Refund and Cancellation Policy

COVID-19 Cancellation Policy

Bookings canceled due to Covid are not eligible for a full refund. However, the 50% deposit will be retained as credit, usable for future bookings within 24 months of the cancellation date.

Inflatables, Mechanical Rides, Games and Food Machines:

  • Cancellations made at least twenty-eight (28) days before the event date are eligible for a full refund.
  • Cancellations within twenty-eight (28) days will retain the 50% deposit as credit for future bookings within 12 months.
  • Cancellations within seven (7) days will forfeit the entire invoiced amount.

Entertainers:

  • Cancellations made at least twenty-eight (28) days before the event date will retain the 50% deposit as credit for future bookings within 12 months.
  • Cancellations within fourteen (14) days will not be eligible for a full credit but will retain the 50% deposit for future bookings within 12 months.
  • Cancellations within seven (7) days will forfeit the entire invoiced amount.

Permits and Council Approvals

If your event is at a public place, it is the clients responsibility to apply to the local council and obtain approval. Relevant documents from Perth Bouncy Castle Hire are available upon request to facilitate a successful application.

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