WET WEATHER & HIGH WINDS POLICY
1. Scattered showers are fine, but if the weather forecasts 60% chance of heavy rain throughout the whole day, winds exceeding 30km/h or temperatures over 38 degrees we may have to cancel the delivery for safety reasons. If you would like to make changes, there is no fee to cancel as long as you inform us before 12 NOON, two (2) days before the event. Any cancellations made on the day will forfeit all payments and credits regardless of use.
2. Once we have confirmation to proceed with the booking, we have to pay our team for their hard work and therefore we require full payment regardless of use. Our main safety concern is wind. When winds go higher than 30km/h, inflatables become unsafe regardless of our tie-down methods. If you are concerned, please call our office.
3. In the event of bad weather occurring during your booking, it will be at the company’s discretion to pack away the equipment. The full invoiced amount will be payable to the company.
4. In the event of forecasted bad weather, it is the customer’s responsibility to organise suitable shelter or provisions for the equipment. It suitable provisions are not made and the equipment can’t be used, the customer is liable for full payment.
HOW TO CANCEL
No Refunds or Credit will be applied if bookings are cancelled on the day of the event.
1. Cancellation must be done via email, except if your event is scheduled the next day, we only accept cancellations via SMS.
2. Any weather cancellations or change of time to your delivery MUST be made by 12 Noon, two (2) days before your event date . If no cancellations or change of date/time are made then we will proceed with the booking. Once the decision has been made to proceed with the booking, we will not be able to issue any refunds regardless of use. If you would like to change the date/times or cancel the booking, please reply to this email or call the office on 0406 161 959 before 12 noon, two (2) days before your event date.
REFUND AND CANCELLATION POLICY
COVID 19 Cancellation Policy
Bookings cancelled due to Covid, are not eligible for a full refund. However, the 50% deposit will be kept as credit and can be used for future bookings within 24 months of the cancellation date.
Inflatables, Mechanical Rides and Food Machines :
The hirer may cancel by delivery of a written notice to Perth Bouncy Castle Hire not later than twenty-eight (28) days before the date of the event to be eligible for a full refund. Full refunds will only be made if you cancel or make any changes to the date of the event due to bad weather conditions only.
WITHIN 28 DAYS: Bookings cancelled within twenty-eight (28 days) are not eligible for a full refund. However, the 50% deposit will be kept as credit and can be used for future bookings within 12 months of the cancellation date.
WITHIN 7 DAYS: Bookings cancelled within seven (7) days of the event date will forfeit the entire invoiced amount in respect of any cancelled arrangements.
Entertainers: Wet Weather And High Winds Policy do not apply to Entertainers.
WITHIN 28 DAYS: Bookings cancelled within twenty-eight (28 days) are not eligible for a full credit. However, the 50% deposit will be kept as credit and can be used for future bookings within 12 months of the cancellation date.
WITHIN 14 DAYS: Bookings cancelled within fourteen (14) days of the event date are not eligible for a full credit. The entire invoiced amount is payable to Perth Bouncy Castle Hire. However, the full amount will be kept as credit and can be used for future bookings within 12 months of the cancellation date.
WITHIN 7 DAYS: Bookings cancelled within seven (7) days of the event date will forfeit the entire invoiced amount in respect of any cancelled arrangements.
PERMITS AND COUNCIL APPROVALS
If your event is being held at a public place, it is YOUR responsibility to make the application to the local council and get the approval. Perth Bouncy Castle Hire has all the relevant documents available to you upon request to ensure your application is successful.
